Privacy Policy

Privacy Policy for InnerHealth Psychology

Effective Date: 24/02/2025

InnerHealth Psychology (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant regulations, as well as the requirements specific to telehealth services.

1. Information We Collect

We collect personal and health information to provide telehealth psychological services, including the following:

  • Personal Information: Name, address, phone number, email address, date of birth, and emergency contact details.

  • Health Information: Psychological assessments, mental health history, treatment plans, session notes, progress reports, and other health-related data collected during our services.

  • Billing and Payment Information: Health fund details, credit card information, billing address, and other financial information required to process payments for services.

  • Telehealth Session Data: Information relating to your telehealth sessions, such as audio, video, or chat logs (if applicable), session duration, and communication details.

2. How We Use Your Information

We use the information we collect to:

  • Provide Telehealth Services: To conduct remote psychological evaluations, consultations, therapy sessions, and other necessary treatments.

  • Billing and Payment Processing: To process payments, issue invoices, and manage financial matters related to your treatment.

  • Compliance with Legal Obligations: To meet legal and regulatory requirements, including those set by the Australian Health Practitioner Regulation Agency (AHPRA) and other relevant bodies.

  • Service Improvement: To enhance the quality of the services we provide to you.

3. How We Protect Your Information

We take your privacy seriously and implement various measures to safeguard your information:

  • Encryption: All communications, including video and audio, during telehealth sessions are encrypted to ensure confidentiality.

  • Secure Platforms: We use telehealth platforms that are compliant with Australian privacy laws and the requirements of the Health Practitioner Regulation National Law (Australia).

  • Restricted Access: Only authorized personnel, including therapists and administrative staff, have access to your personal and health information. These individuals are trained in privacy protection.

  • Data Storage: Your information is stored securely, using encrypted digital systems. Paper records (if any) are kept in locked, secure locations.

4. Sharing Your Information

We may share your personal and health information under the following circumstances:

  • With Your Consent: We will seek your consent before sharing your information with other health professionals, insurance providers, or third parties, except where otherwise required by law.

  • Legal and Regulatory Requirements: We may disclose your information if required by law or in response to a subpoena or other legal processes.

  • Emergency Situations: In instances of immediate risk to your safety or the safety of others, we may disclose information to appropriate authorities to prevent harm.

5. Your Rights and Choices

As an individual, you have several rights under Australian privacy laws, including:

  • Access to Your Information: You may request access to the personal and health information we hold about you. Requests should be made in writing, and we will respond within a reasonable timeframe.

  • Correction of Information: You can request corrections to any inaccurate or incomplete information we hold about you. Please contact us if your details change.

  • Requesting Restrictions: You may request that we limit the use or disclosure of your personal and health information under certain circumstances, subject to legal and contractual obligations.

  • Revocation of Consent: You can withdraw consent for sharing your information at any time, although this may affect our ability to provide services.

  • Opting Out of Communications: You may opt out of receiving marketing or promotional materials by notifying us.

6. Retention of Your Information

We retain your personal and health information for as long as necessary to fulfill the purposes for which it was collected, including meeting legal and regulatory requirements, such as those set by AHPRA. Once your information is no longer required, we will securely dispose of it in accordance with applicable regulations.

7. Use of Telehealth Services

By using our telehealth services, you acknowledge that:

  • You will be participating in therapy sessions using secure, HIPAA-compliant telehealth platforms that meet Australian privacy standards.

  • You will provide us with accurate and up-to-date personal and health information as necessary for treatment.

  • We will not record any session without your knowledge or consent, except as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or telehealth service delivery. Any changes will be posted on our website, and if necessary, we will notify you directly. We encourage you to review this policy regularly to stay informed.

9. Contact Us

If you have any questions or concerns about how we manage your personal information or this Privacy Policy, please contact us at:

InnerHealth Psychology
Email: hello@innerhealthpsychology.com.au
Website: www.innerhealthpsychology.com.au